Privacy Policy

1. Who We Are

Ness Top Shop is a device service and sales business based in Inverness, Scotland. We are the data controller responsible for your personal information.

Business name: Ness Top Shop
Address: 18 Inglis Street, Inverness, IV1 1HN
Email: nesstopshop@gmail.com

2. What Information We Collect

We may collect the following personal information when you interact with us:

• Your name and contact details (phone number, email address)
• Device information (make, model, and issue description) when you book a service
• Correspondence you send us via email, WhatsApp, or our booking form
• Payment information — processed securely in-store; we do not store card details

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your service booking or device purchase
• Contact you about your device or order
• Provide after-service support under our 90-day warranty
• Comply with our legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract performance — to fulfil a service booking or sale you have requested
• Legitimate interests — to respond to enquiries and provide customer support
• Legal obligation — where required by law

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Booking and transaction records are typically retained for up to 7 years for accounting purposes.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at nesstopshop@gmail.com.

7. Cookies

This website does not use tracking cookies or analytics. Basic functional behaviour is handled entirely by the browser without storing personal data on our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with a revised "Last updated" date.